CS IN SCM

Costumer Service

What is that customer service ?

Customer service is any activity that is intended to provide a person satisfaction through service to their clients in solving the problem satisfactorily. Services provided include receiving complaints or problems

Definition of SCM

 Supply Chain is a network of independent organizations working in mutual cooperation and mutual benefit in controlling, regulating and improving the flow of materials and information from supplier to consumer.

Scm Function in CS

žSupply Chain Management is a set of methods and approaches to improve the integrity and efficiency among suppliers, manufacturing, warehouses and stores so that goods can be produced and distributed with accurate both in terms of the number, location and time

(by Simchi-Levi et. Al (2000))

 

Network of Supply Chain Management

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žSo SCM can regulate and control and receive complaints of Network Business networks in the enterprise

Customer Relationship Management

žCustomer Relationship Management is the effort to get, add and retain customers. CRM also venture companies in search of its target audience, to whom the products will be sold, so companies can design what kind of product he wants to production, considering customer satisfaction is the main thing of the objectives of the company

Customer Service Mangement (CSM)

žCustomer Service Management (CSM) is a venture company in the provision of information to consumers as well as getting information from consumers. Procurement information for consumers include: what products are available, delivery schedules, etc. While the information of consumers include: the number of products to be ordered, the identification of the product, when a product to be ordered, complaints or criticism. With the CSM, the company will be able to design products that will be produced.

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 Identification of Supplier

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žIdentification of Supplier is identifying the supplier or suppliers. It is very important for SCM, suppliers and customers are two key ingredients in a supply chain. Suppliers are external companies that serve to provide the materials needed by the parent company, suppliers that we need not just one company but many companies, so identifying companies that will become an indispensable supplier.

  

The benefits of using science Scm

žReducing the inventory of goods.

žEnsuring the smooth supply of goods.

žAssure quality.

žReducing the number of suppliers.

žDevelop supplier partnerships or strategic alliance.