What
is that customer service ?
Definition of SCM
Supply Chain is a
network of independent organizations working in mutual cooperation and mutual
benefit in controlling, regulating and improving the flow of materials and
information from supplier to consumer.
Scm Function in CS
žSupply Chain Management is a set of methods and
approaches to improve the integrity and efficiency among suppliers,
manufacturing, warehouses and stores so that goods can be produced and
distributed with accurate both in terms of the number, location and time
(by Simchi-Levi et. Al (2000))
Network of Supply Chain Management
ž
žSo SCM can regulate
and control and receive complaints of Network Business networks in the
enterprise
Customer Relationship Management
žCustomer Relationship Management is the effort to get,
add and retain customers. CRM also venture companies in search of its target
audience, to whom the products will be sold, so companies can design what kind
of product he wants to production, considering customer satisfaction is the
main thing of the objectives of the company
Customer Service
Mangement (CSM)
žCustomer Service Management (CSM) is a venture company
in the provision of information to consumers as well as getting information
from consumers. Procurement information for consumers include: what products
are available, delivery schedules, etc. While the information of consumers
include: the number of products to be ordered, the identification of the
product, when a product to be ordered, complaints or criticism. With the CSM,
the company will be able to design products that will be produced.
ž
ž
žIdentification of
Supplier is identifying the
supplier or suppliers. It is very important for SCM, suppliers and customers
are two key ingredients in a supply chain. Suppliers are external companies
that serve to provide the materials needed by the parent company, suppliers
that we need not just one company but many companies, so identifying companies
that will become an indispensable supplier.
The benefits of using science Scm
žReducing the inventory of goods.
žEnsuring the smooth supply of goods.
žAssure quality.
žReducing the number of suppliers.
žDevelop supplier partnerships or strategic alliance.
